Terms of Service

Last updated: December 26, 2025

1. Agreement to Terms

By accessing or using Campora Cloud, operated by Campora Tech, S.L., a company registered in Torredembarra, Spain ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Campora Cloud is a cloud-based property management system designed for campgrounds, glamping sites, mobile-home parks, bungalows, and small hotels. The Service includes:

  • Reservation and booking management
  • Guest database and CRM tools
  • Payment processing and invoicing
  • Access control integration
  • Channel manager connectivity
  • Analytics and reporting
  • Housekeeping and maintenance coordination

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By registering, you represent and warrant that you meet these requirements.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information is accurate and current

4. Subscription and Billing

4.1 Pricing

Current pricing is available on our website. We reserve the right to modify pricing with 30 days' notice to existing customers.

4.2 Payment Terms

  • Subscriptions are billed monthly or annually in advance
  • Payments are due immediately upon billing
  • Failed payments may result in service suspension
  • All fees are non-refundable except as required by law

4.3 Free Trial

We offer a 14-day free trial. No credit card is required for the trial period. After the trial, you must subscribe to continue using the Service.

5. Acceptable Use Policy

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Use the Service for fraudulent activities
  • Resell or redistribute the Service without authorization
  • Scrape or harvest data from the platform
  • Reverse engineer or attempt to extract source code

6. Data Ownership and Usage

6.1 Your Data

You retain all rights to data you input into the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Service.

6.2 Our Rights

We own all rights to the Service, including software, designs, trademarks, and documentation. These Terms do not grant you any intellectual property rights except the limited right to use the Service.

7. Service Level and Support

7.1 Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

7.2 Support

Support levels vary by subscription tier:

  • Starter: Email support (business hours)
  • Professional: Priority email and chat support
  • Enterprise: 24/7 phone support with dedicated account manager

8. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid in the past 12 months
  • We are not responsible for data loss due to your actions or third-party services

9. Indemnification

You agree to indemnify and hold harmless Campora Cloud from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Violation of these Terms
  • Violation of any third-party rights
  • Your Customer Data

10. Termination

10.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

10.2 By Us

We may suspend or terminate your account if:

  • You violate these Terms
  • Your payment fails
  • Your use poses security or legal risks
  • Required by law

10.3 Effect of Termination

Upon termination, you will lose access to the Service. You may export your data within 30 days. After 30 days, we may delete your data.

11. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or platform notification. Continued use after changes constitutes acceptance.

12. Governing Law and Disputes

These Terms are governed by the laws of Spain (European Union). Any disputes shall be resolved through:

  • Good faith negotiation
  • Mediation if negotiation fails
  • Courts of competent jurisdiction in Spain (for EU customers)

13. Miscellaneous

13.1 Entire Agreement

These Terms constitute the entire agreement between you and Campora Cloud regarding the Service.

13.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.3 Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger or acquisition.

14. Contact Us

Questions about these Terms?